Animal Hospital Receptionist

The Animal Hospital Receptionist is the first point of contact for clients and their pets. This role ensures a welcoming, professional, and compassionate environment while managing front-desk operations, client communications, and administrative support for the veterinary team.

Key Responsibilities

• Greet clients and their pets warmly upon arrival and provide excellent customer service.
• Answer phone calls, schedule appointments, and respond to client inquiries.
• Check in/out patients and process payments accurately.
• Maintain and update client and patient records in the hospital’s system.
• Communicate with veterinary staff regarding patient arrivals, emergencies, or special requests.
• Manage incoming/outgoing correspondence, including emails and voicemails.
• Assist with prescription refills and relay information between veterinarians and clients.
• Keep the reception area clean, organized, and stocked with necessary supplies.
• Handle sensitive information with confidentiality and professionalism.
• Support other administrative or clerical duties as assigned.

Qualifications

• High school diploma or equivalent (some college preferred).
• Previous experience in customer service, receptionist, or veterinary/medical office setting preferred.
• Strong communication and interpersonal skills with a compassionate, pet-friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; familiarity with veterinary practice management software is a plus.
• Reliable, punctual, and detail-oriented.

Working Conditions

• Fast-paced veterinary hospital environment.
• Regular interaction with animals, including dogs, cats, and exotic pets.
• Potential exposure to allergens, cleaning agents, and occasional pet-related accidents.